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More Customisation of Notifications



Posted Apr 09, 2021

Hi all,

Currently, the only options available to community members for notifications are:

  • New Posts
  • New Posts and Comments

In many cases, the New Posts option will be really, really annoying for members on a busy topic - so they end up unsubscribing. 

Can we add the option for a weekly digest. Salesforce do this really well, you get a once weekly email (the send time of which can be customised) highlighting the most popular / engaged activity in that topic this week.

It would also be excellent to go above and beyond to automate the sending of a community newsletter to members - doing the same thing as the weekly digest, but for all topics, should the member choose to sign up to it.

Cheers!


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1 comment

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Nicole Saunders

Zendesk Community Manager

Great suggestions, Michael! If others are interested in similar features and functionality, please up vote Michael's post and add your use-case below. 

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