Guide Feature Requests: Metrics and more


  • Orsolya Forster
    Zendesk Product Manager

    Hi Trevor Woggon,

    Thanks for your feedback, let me react on your requests one-by-one.

    Metrics: we'll be working on recording user sessions in 2022. This will enable the reporting capability to track unique help center visits, however, monitoring individual subscriptions and notification settings will not yet be available.

    Email notifications: such tracking mechanism is not on our roadmap yet, I marked your comment as a feature request, so we can consider it for future improvement.

    User management: if I understand this request correctly, you'd like to control the subscriptions of you end users. Can you share a few use cases, and benefits this feature would bring you? 

    Thanks a lot!


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