Constant Login Issues

Answered

3 Comments

  • Jakub Tutaj
    Zendesk Product Manager

    Hello Kali, please make sure all your team members are signing in through <yoursubdomain>.zendesk.com

    where <yoursubdomain> is the name of the subdomain you've picked upon signing up for Sell.

    Please make sure your team members are NOT signing in using legacy sign in page - https://core.futuresimple.com/sales/users/login?redirect_to=https%3A%2F%2Fapp.futuresimple.com%2F

     

    If this reoccurs again, please reach out to our support team for further investigation.

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  • Kali Tudisco

    I've just tried to help a coworker log in, and she was on the correct page and using her usual login credentials, but was still told that the username/password combination is incorrect. This is happening for some people on the team but not others.

    How would I go about contacting the support team for help? I can't find a way to submit a ticket.

    0
  • Jakub Tutaj
    Zendesk Product Manager

    Thank you for more detail, please click Get help in the bottom right corner of this community page to start a support conversation.

    0

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