We are an e-commerce selling bussiness with most customers being drophipment processed. Which means we deal with several online plattforms instead of direct e-mailing. Which then means we have several seperate plattforms we need to go to to answer messages instead in Zendesk. By far most of them are using a Mirakl plattform. They are telling me there is no connector to Zendesk, but it is really important to our bussiness to connect those Mirakl portals in to our Zendesk messaging. Our IT says it might be possible with an API connection. But I also wanted to contact you about options and general knowledge or other tipps I might get from you. As I said, it impacts our e-commerce KPI's greatly and we might have to re-think if using Zendesk is the right thing if we are obligated to go to seperate portals on the side. I really hope you can assist on this project! I have been informerd by your Dutch product manager that this has been asked before by several Zendesk users.
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