YouTube + Zendesk Integration Needed Part 2

Posted Sep 07, 2021

There has been a lot feedback given about a YouTube/Zendesk integration. The current integration doesn't allow for in-Zendesk responses to YouTube comments. When will this happen? This is the one critical integration missing in Zendesk.

5 comments

Date

Official

Chris Drylie

Zendesk Product Manager

Nov 10, 2021

Hi Sophia,

Thank you for reaching out.

Our public social platform is currently being reviewed and we are looking at new areas such as youtube as part of this, we will keep an look to post any further updates in this space once we have further information.

Dave Dyson

Sep 08, 2021

Hi Sophia,

Thanks for your feedback! For what it's worth, there is an app in the Zendesk Apps Marketplace that allows you to capture YouTube comments into tickets:
Video Comments

-2

Sophia Montealegre

Sep 08, 2021

Dave, I'm aware of this and I addressed it in the description. There's not a method to respond to these tickets on platform and that's where the lack of an integration is happening. Thanks anyway.

Dave Dyson

Sep 14, 2021

I see – thanks for clarifying, and sorry I missed that!