Reddit Integration for Zendesk
Posted Jul 15, 2021
Reddit has become a very active place for us now where conversations are occurring around our products on a more technical level and we find the community there is becoming even more important than any of our other social media platforms. Are there plans to have some integration in the future? If not I think it is something important to consider. It can be pulled in just like Facebook Post with a simple API hook and comments can be attached to that ticket the same way we currently deal with facebook post.
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Mike Dash
Hey Everyone - Just built this integration that we're testing now.. would love some feedback, if you're interested in trialing it out let me know! mdash@appdash.io
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Namanh Hoang
Created this thread in 2021 and still waiting, still using zapier but it sucks ass.
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alexandria.gazzillo
We also would love a Reddit integration
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Micah Bergdale
Adding my thoughts as well. We need Reddit integration. We are finding all sorts of negative and positive write ups about us.
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Noelia Romero
Hello, chiming in to see where the Reddit conversation is at.
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Chris Drylie
Thank you so much for providing feedback on this area!In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on Posts in Social Channels.
Please find the deck and recording in the follow up article here. Thank you again for your feedback and for being a valuable Zendesk Customer.
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Chris Drylie
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, February 14th, at 7:00 PM CT/ Thursday February 15th, at 12:00 PM AEST for our PM Roundtable on Posts in Social Channels.
There will be a presentation and an open discussion on what is and isn’t working for you in this focus area of Zendesk and whats coming next in our Social Spaces. So please bring your questions, concerns, and feedback because we want to hear from you! The link to register can be found here.
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Ivano Sergi
Hi team!
Any update on the topic?
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Namanh Hoang
Yea I would be even willing to pay to add reddit and instagram as add on services since im already doing that now with zapier which TBH sucks donkey balls because it literally is just a forwarding service like ITTT. there is no two way communication and ticketing.
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Anh Le
Why is Zendesk always slow? Because you think you are big already?
Look at Nokia, Blackberry, Motorola, etc.; they are ten times bigger and still died.
Some other helpdesk tools finished this feature within 1 month while you make us wait a few years for nothing?
Don't you see that your competitors are moving much faster than you and taking your market share? Helpshift is much better on mobile apps. Help Scout is more friendly in terms of UI and UX, etc.
Reddit, Tiktok are the biggest social networks right now and you still make us wait.
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