Coach agents while on a call

Answered

1 Comments

  • Jenny Gillett
    Zendesk Product Manager

    Hi Priscilla, 

    Thank you for taking the time to write on our community. Yes I'm familiar with the capability you are looking for, the "Whisper" capability of our Listen and Barge feature in Talk was deprioritised at the time of development. I will keep your feedback in our backlog but unfortunately, there are no plans at this stage to prioritise it on the roadmap due to our current product prioritise. If this changes I will post an update here. 

    Sorry the news is not better for you in this case. 

    Regards

    Jenny

     

     

     

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