Zendesk Talk Ring ControlAnswered
We're about to roll out Zendesk Talk to our Team but the ring tone is not being well received by our agents. Is there anyway to provide control over the ring tone or volume other than having agents turn down their system volume or muting the site? We're coming from a system that provides ring tone customization and volume control. Thanks!
Hello Carsten - Proventic.dk,
Thanks for you comment. This is not currently on the roadmap. We are always evaluating so let me note this request in our backlog again.
Thanks for writing in! I just want to confirm if you are referring to control the ringtone when a call comes in via the Talk console? Because if this is the case, when agents received a call they will hear a ring tone sound which you cannot change. This is also discussed here for your reference: Receiving incoming calls
Correct, the Talk console. Even the ability to disable the incoming ring sound would be great for our agents as the pop-up notification is suffice. This is a feature on Aircall.io:
How can I go about submitting a feature request to Zendesk?
You are welcome, Derek! Feedback for Talk can be posted here Feedback on Talk. But I found a similar request already which you can upvote and this is the link Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice.
Hi Derek Preston,
I have heard this request from some other customers. I have linked this request to another similar suggestion. When we look at ring tone / audio source selection (ability to have it ring in speakers while the call audio is in the headset) we will also look at having controls like you suggested.
There is no agreed timeline for this to be implemented but when the time comes there will be an announcement on our release notes section.
Thanks for the suggestion!
Joey Barrett Any news on being able to get ringtone on computer speaker/base station and the call on a headset?
I find it concerning that it's not in the road map, as it has been reported by many others over time as quite a big issue, you really need to up the game on issues as this
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