At the Talk Dashboard we can see the overall incoming calls and there i can choose a view for example: calls overall vs. hung up on hold.
We don't use Voicemail or holding pattern and the missed calls i can only calculate when i take a look at the calls over all subtract the accepted calls from the agents
I would like to have a topic with "accepted calls" - the point "accepted calls" i can see at every single Agent but not at the graph
I hope some people would like to have this too
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