Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions

9 Comments

  • Jake Edwards

    Thanks for creating.
    Blows my mind that "reordering articles" is in the same tier as "delete help centre*

    Article, section and category management (moderation, organisation) should be under an intermediate role between admin and agent. I.e contributer vs editor.

    9
  • Rafael Santos

    Thanks for raising this request and linking the other related posts.

    Adding to it, we would like to have granularity over the following Guide permissions:

    • Theme settings access (Changing active theme, viewing/editing/creating themes)
    • Category/Sections (Order in page, hierarchy in Category/Section, Title & Description Translations, creating/enabling/disabling)
    • User Segmentation (create/edit user segments, organize user segment priority order)
    • per-Brand access (similar to what's possible to define in User Segmentation for view/edit access)

    This becomes increasingly more relevant as our organization grows and specialized colleagues take ownership of specific functions without necessarily being knowledgeable in the other features. Limiting access to those would mitigate the risk to our different Help Centers

    Currently, the only viable alternative we can work with is to ask some teams to identify the target configuration elsewhere, then rely on someone with the permissions to apply that.
    This limits our working bandwidth and delays relevant changes.

    6
  • Ronja Sindek

    We also need the splitting of rights, most of all so that editors can also change the order of articles without being guide managers.

    5
  • Tetiana Gron
    Zendesk Product Manager

    Hi everyone,

    We understand the importance of more granular permissions for Guide but unfortunately it is currently not on our radar. Thank you for the detail explanation of the suggested feature. It will help us a lot if we prioritise it one day.

    -5
  • Jake Edwards

    We're giving up on guide -- too rigid. Migrating to our public documentation to WordPress where there's more flexibility.

    A better move for SEO too.

    2
  • Ryan Boyer

    I agree completely with your feedback, @.... The current Guide Admin permissions are too broad and expansive. The user who needs access to arrange articles is not the same user who needs access to the Customize design, User Permissions, and Settings sections.

    Furthermore, deleting anything in Guide should be restricted to the fewest users possible. We have run into issues where we have granted users Guide admin access for the sole purposes of arranging articles and sections; yet, this access has led to users inadvertently deleting sections.

    @..., I appreciate your acknowledgment of this feedback. I'm a little disappointed that this is not something on the product roadmap. For me, it is a gap in the current Zendesk Guide product. I hope other users will continue to upvote this original post so that it gains more visibility.

    4
  • Andrew Salter

    Same. This also means our admins just get bogged down with "article reordering" requests instead of actually dealing with, well, admin stuff. Permissions settings for Guide definitely need more granularity. It'd be even more useful to be able to create roles and customize what they can do (Sharepoint-style, for example)

    4
  • Alon

    +1 to all the sentiment shared here. 

    I shouldn't have to be worried that an agent with the task of translating an article has the ability to change every aspect and even delete my help center. 

    2
  • Dpto. Informática

    Hi,

    Our Use Case is related to having separate out privileges to moderate content, mainly User Content. We would like to have a role to moderate this content but not the rest of the functionalities of the help center.

    Thanks

    0

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