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Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions



Posted Aug 17, 2021

Feature Request Summary

Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions.

 

Use Case

Many agents need to be given Manage Guide permissions so they can manage the KB and Community. But we don’t want to give them the “Help Center Set Up” permissions that currently come with Manage Guide.

 

Product limitation or missing feature

Separate granular permissions that can be added to a custom role to separate out the privileges to Customizing the help center design, editing user permissions, and changing help center settings. Bonus if this can be done per Guide Brand.

 

Business impact of limitation or missing feature

Giving too many people privileges like Customize (themes, editing code, etc.) and help center settings (including the “Delete Help Center” button) with the current Manage Guide permission is very risky to the help center’s security/stability. This missing feature keeps us from considering Guide for potential future help centers for our company.

 

Other necessary information or resources

Existing permissions article: Understanding Guide role and privileges

Other Community posts related to granular permissions for Guide:


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32 comments

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Orsolya Forster

Zendesk Product Manager

Hi everyone, 
Thank you all again for the detailed feedback and requirements. Even though we currently don't have plans to make this change, Guide permissions will be put on our roadmap in the future and we will make sure to design features serving you at their highest potential. Since our focus this year is on article multi-placement and improving the article management space, I can't give you an estimate for permission improvements. 
Once we'll plan to introduce more granular permission rules for Guide, we'll take your points into consideration. Thank you!

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Shawna James

Community Product Feedback Specialist

Hi everyone thank you for your continued feedback here. After speaking to our product team I have confirmed that the team has the appropriate use cases and customer interest in order to revisit this feature request in the future should they decide to prioritize it. Please review Orsolya's most up to date response above. 

 

At this time, I am going to close this post for comment. We sincerely appreciate your providing your feedback to us!

 

If you are interested in learning more about this and other features being built please make sure to check out and follow our Community eventsWhat’s New Community Topic, and Zendesk Updates. Thank you again!

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