Bad CSAT to Good CSAT Report
AnsweredHello,
I'm trying to put together a query that will show me tickets where agent's converted the CSAT for the requester from Bad to Good. Is there a recipe for this in Explore? Thank you!
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Hi zach.prasser, I think you could use this recipe as a basis to get to what you want (specifically the last section in the recipe)
https://support.zendesk.com/hc/en-us/articles/360024146954
I hope this helps. Thanks!
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