Customer Wait Time - Messaging
AnsweredThere is no way to report on how long a customer waits for an agent when they are using messaging. First reply time in the support dashboard doesn't work and there are none of the chat metrics available.
How can I find out how long customers wait for that first response? It's a key metric for a live channel.
-
Hi Jordan,
We have a fix available for FRT which is under an EAP, same can be enabled for your subdomain please reach out to your account manager or create a ticket for us to enable the fix. We intend to do the GA the FRT metrics reporting in Q3 for all the customers.
Please sign in to leave a comment.
1 Comments