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  • Hillary Latham
    Community Moderator

    Hey Zach, you could do this using the Zendesk Updates dataset.   I created a metric to get you that the update ticket assignee = the updater, and you could filter out the matches (or reverse the metric).  You'd probably also want to either account for the update having a comment (versus updating an assignee or field value) and the updater being a non end-user (i.e. role != end user). You could either do these things in your metric or in your query, depending on what you need.


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