Explore: Time to Resolution (Support data) for Linked article tickets (Guide data)



  • Romona

    Hi Sarah,

    So far it does not appear possible at this time. The key metrics that would be involved, Resolution Time Metric and the Linked article Tickets metric live on two different datasets and cannot at this time be combined on a report single report. To check out the available metrics for Guide and the different metrics available per product, I recommend that you check out the definitions of each of the metrics here: https://support.zendesk.com/hc/en-us/articles/360022182194-Metrics-and-attributes-for-Zendesk-Guide

    Romona | Technical Support Engineer | San Francisco

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