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Cross reporting between Guide and Support

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Amy Gracer

Community Moderator

Posted Mar 24, 2021

I'm looking to pull data that seems to cross between Support and Guide Datasets. 

For example, I'd like to see the number of users per organization that have visited pages other than the Requests page. The point is to see if users that are entering a ton of tickets are even trying to find info in the Help Center. 

I can't find reporting on Search terms anymore.

I'd like to break down searches by user role.

I'm trying to use Google Analytics to fill in some missing pieces, but I'm jumping through a lot of hoops. 

Any ideas?

 

Thanks so much!

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3 comments

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    Eric Gao

    Zendesk Customer Care

    Hi Amy,

    The ability to report across multiple datasets will be a key item on our roadmap for this year. In the meantime, we recommend subscribing to our Product Announcement page (https://support.zendesk.com/hc/en-us/sections/200623776-Announcements) for updates on new feature releases and more.

    Warm Regards,

    Eric G. Gao | Technical Support Architect | Zendesk

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    Oliver Mottram

    is there an update on this Eric Gao ?

     

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    Dane

    Zendesk Engineering

    Hi Oliver,

    Explore can’t still share metrics across multiple datasets, so it's not possible to set up a comparison between the two reports. However, you can just create a dashboard with independent reports placed side by side to have a rough comparison. 

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