Trying to type a formula for a Calculation Metric/Attribute



  • Stephen Belleau
    Community Moderator

    @... I don't think there's a native way to do this in Explore, but there's a workaround you can set up.

    For some reason, Triggers and Views do see Follow-up tickets as a channel. So you can set up a Trigger that says:

    When ticket is created, and Channel = Closed ticket, then... do something that you can report on. Like add a tag, or a custom field.

    If you want to take this a step further, another common complaint is that there's no way to report on individual Email Addresses either. So one solution would be to create a custom "Channel" dropdown with a series of triggers that mirrors the standard Channel field, but also gets more granular with Email Address recipients and Follow-ups.


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