Recent searches

No recent searches

Calculate time from first assignment to when ticket was solved

Answered
image avatar

Stylemix Support

Posted Feb 15, 2021

Hello, 

Is there a possibility of calculating a time from the first assignment to when a ticket was resolved?

Or is it possible to calculate the time spent to resolve tickets per month. I can review a number of solved tickets per month by a certain agaent. Now I want to know how much time was spent to resolve those tickets. 

I hope there is a solution. 

Thank you in advance! 

0

2

2 comments

Date
    image avatar

    Hillary Latham

    Community Moderator

    There is a recipe for this.  Recipes are a great way to learn how to set something up - check them out:  https://support.zendesk.com/hc/en-us/articles/360025978774-Explore-recipe-First-assignment-to-first-resolution-time

    0

    image avatar

    Stylemix Support

    Hi Hillary Latham, 

    Sure, I will check this recipe. Thank you for the link 🙏🏻

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post