New Zendesk Explore metric showing active Talk agents in the hotline



  • Cedric Easton

    Hello Karen,

    that's great to hear. Thank you for your reply. I 'followed' the linked discussion now to stay in the loop. Once we know specifics, I can give feedback again, but it's good to see you're on it.

    Thank you and warm regards

  • Karen Hynes
    Zendesk Product Manager

    Hi Cedric, 

    Great news! We are working hard on delivering this type of report in the new year. There is an ongoing conversation at:Agent "total online time" reporting and also the following thread is looking for more feedback on historical reporting requirements for this feature: Zendesk Talk: Allow Reporting on Agent Availability. Please feel free to join in on these threads as we would love to get as much detailed feedback as possible! 



  • Karen Hynes
    Zendesk Product Manager

    Hello Cedric Easton! I am thrilled to announce that agent state historical reporting has reached GA! See this announcement for more information. 

    If you have any product feedback about this feature, or another area on Explore, we would love to hear from you! Please create a new post in our Explore forum using this template to share your thoughts; our product feedback team will log and review every piece of feedback that comes through.


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