The new implementation of Zendesk Explore has made it a nightmare for my team to create simple reports. Since the launch of this feature we have essentially stopped making reports because of the complete change in workflow and the overheard required to get back to the capability we had pre-feature.
While the previous version of reporting may have been less powerful, the current tool makes it extremely difficult to create simple reports such as one showing the amount of support hours provided to each customer over a certain period of time.
This feature feels like a step backward for teams to have information easily available at their fingertips.
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