ZenDesk Explore is a step backwards from the previous reporting function


  • John Costello
    Zendesk Product Manager

    Hi Cam Ruffle-Deignan I am very sorry to hear this.

    As you mentioned Explore is quite powerful and has a lot of configurations and settings to hand. 

    I would love to understand what in particular has been holding you up

    • is it that data you need is unavailable  
    • unsure how to build a calculation in the new tool
    • understanding how to use the new tools 

    The Explore team has been working hard on bringing improvements to the tool with new datasets added this year and more still to come. Next year we will also be releasing a new version of our Dashboard and Query tools, both of which will be going into early beta next year and we would love your feedback on how these new tools help or don't help address you and your teams needs.

    Looking forward to hearing from you 


    John Costello

    Explore Product


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