Guide dataset:Top upvoted and top downvoted article

Planned

8 Comments

  • ingrid MARIOTTI

    Hi 

    I have the same problem

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi @...,

    Thanks for your feedback. You're right, the current dataset only provides the net votes (SUM of upvotes and downvotes) and calculating them separately is not yet possible.
    This capability in the Knowledge Base dashboard is on our radar, and it is certainly one of our priorities to include in future improvements. Once I can share more concrete details regarding the roadmap, I will update this thread.
    Kind regards!

    1
  • Jessica R

    Hi, Orsolya

    Do we have any updates on this feature, please?

    Thanks

    0
  • Orsolya Forster
    Zendesk Product Manager

    Hi Jessica R,

    Yes, in Q3 we will roll out the article upvotes and downvotes metrics. We're working on it as we speak, therefore I'm marking this thread "Planned".

    Cheers!

    0
  • Jessica R

    Hi Orsolya Forster,

    Just looking to check if we have any updates on this. :)

    Thank you!

    0
  • Sy Sussman

    Hi Orsolya Forster. Will there be the ability to report on votes by time span? For example, if I wanted to report on down votes in July, would I be able to do that?

    0
  • Orsolya Forster
    Zendesk Product Manager

    Sy Sussman, yes you will be able to report on votes over time.

    The release of this dataset update shifted over to Q4.

    Cheers!

    1
  • Alexan

    I too would love to have the feature to view reporting on up/down votes changes month over month

    0

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