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Explore Metric Addition - Down Vote, Up Vote, Total Votes

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Gary Mariscal

Posted May 13, 2021

We have a significant need for Explore to provide metric options for total votes, down votes, and up votes. Right now we must use Support > Reporting module in order to manually pull these metrics. 

This would be a huge time savor for weekly, monthly, quarterly, and annual reporting. 

Thanks!

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32 comments

Date
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    Orsolya Forster

    Zendesk Product Manager

    Hi all, the release has shifted to the end of February. Thanks for your patience, we don't expect more delays. As said before, the update will be in place by the time we retire the Support dashboard.

    Cheers!

    -1

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    M Rogers

    Being able to track votes by date is crucial to improving documentation. Since we update articles over time and based on feedback, we need to know which updates got which votes so we can determine if the updates improved the content. 

    Additionally, it would be great if we could reset the votes. Sometimes we will change the functionality of a feature and overwrite the previous content of that article. In this case, it would be helpful to start with a blank slate so viewers can vote on the new content (without archiving the old URL and creating a new one). 

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