Dynamically Update Form Names, Don't Make Me Adjust Every Report
Answered
Posted May 10, 2021
If you change the name of a form, it breaks all the reports about that form, and you must now go back into the form selector, and select the "new" name. On top of that, the "old" name is left behind, forever languishing as a useless filter option. It would be a huge time save and require a lot less planning around form launches and reporting, if you didn't need to manually update every single query that references a form, if the form name is changed in any way.
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4 comments
Walter Bellante
Hey CJ Johnson, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
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Dan Ross
We found this post because we just ran into this issue after a company wide rebrand.
Our form IDs didn't change, just the names and it's causing havoc with reports. Please, have these relations stored by the form ID and not the name.
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CJ Johnson
I've seen two more posts about this this month, I would still love to see this feature.
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Dave Dyson
Thanks for the feedback, CJ!
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