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Explore time zone on shared dashboards

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Otto Lindqvist

Posted Apr 14, 2021

There is no way currently to set up timezone for shared dashboard for users outside of Zendesk and explore is using gmt as a default for them. Is this something that is on Explore roadmap to be fixed?

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5 comments

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    Official

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    Eugene Orman

    Zendesk Product Manager

    Otto Lindqvist, thank you for your feedback. My apologies for the belated reply. 

    There are no immediate plans to update the time zone functionality in Explore. However, I need to mention that when a user who is not logged in views a public dashboard, the timezone displayed to them is based on the user’s browser setting. It is not always GMT. 

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    Otto Lindqvist

    Thanks Eugene for the reply. I need to check browser settings then too, that's new information.

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    Stephen

    +1 it would be a great addition to set a fixed timezone for Explore Dashboards. 

    My company works across multiple timezones, so having a Dashboard with a consistent timezone would be very beneficial.

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    Simon Klemm

    +1 This is absolutely needed! Working across the globe and marrying numbers that are different for every user to look at is a nightmare. And changing your timezone every time you look at a different report is not feasible.

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    Gustavo Parra

    I could display various Time Zones on my dashboard using the Formula below. However, with the new update it broke...grrrr

    "" +DATE_FORMAT([Pacific Time Zone],"h:mm a") + ""+ " " +

    "" +WEEKDAY([Pacific Time Zone]) + ""  + " " +

    LEFTPART(MONTH([Pacific Time Zone]),3) + " " +
    DAY([Pacific Time Zone]) + ", " +
    YEAR([Pacific Time Zone])

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