Field changes time calculation by business time

2 Comments

  • Russ Milton

    Absolutely this is required in Zendesk Explore, this is key to any reporting as without the business hours some of the data offers very little insight.

    0
  • Pat Harland-Lee

    Absolutely agree! We don't have 24/7 support so calendar hours is not a true reflection of the time an agent was responsible for a ticket compared to our SLAs (which are in business hours)

    0

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