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Make resizable length of legend box in queries

Answered


Posted Jan 15, 2021

Hi there, 

In queries where there are many variables in the legend box Explore puts them all in one line which cuts off the rest of the variables. This is applicable when the legend is located at the bottom of the query. 

Please make possible to adjust the height of the legend when it's located at the bottom of the query so all variable can be seen. Otherwise, it doesn't make data readable when it's received in PDF via email. I'm aware it's possible to adjust the width when the legend is located on the right of the query, that also doesn't fit all of the variables in some of our queries

INsights: 


Explore: 


 

THanks 


17

10

10 comments

Official

image avatar

Walter Bellante

Zendesk Product Manager

Hi all,
thank you for taking the time to share your feedback with us here. I want to acknowledge that this feature request has been open for some time without a PM reply and I apologize that is the case! Looking to clarify some questions on this post and share where Zendesk is with this feature request.

This feature is not on our roadmap for 2024.
While I understand that this may be disappointing to some, our intention here is to be transparent with our plans so that you can continue to remain aware of how Zendesk is moving forward in the near term.

At this time, we are going to close this post for comment as we have the information and use cases needed should we ever look into this again.

Thank you again for being valuable customers at Zendesk.

0


This would be greatly helpful, especially when reporting ticket categories which are deeply nested. 

4


Same here. 

Legend needs to show with all values if I want to. 

1


Yeah, my legend is unreadable since I have a custom field I need data on, but the text strings are too long for Zendesk Explore. Not good at all. See below:

 

 

Anything you can suggest here Zendesk? :-/

2


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Dane

Zendesk Engineering

Hi Oliver,
 
This has already been marked as a feedback and has already been brought to the attention of our Product Managers. As this post gains more engagement, it can definitely drive the demand for this feature as well.
 
As a workaround, you can also try to consider using a much simple Visualization/Chart type that can show all the information you need.

-1


Hi,

Great to see feedback on this - I think this would be an excellent feature.

I repeatedly get complaints that you need to scroll on the legend.

Best regards,
Stephen

1


Agree on this feature, this is table stakes.  

 

Not sure Dane what you mean above by a "much simple" visualization/chart type, that's not really a workaround, it's forcing users to leverage a different visual (which you all call out in the article that the charts are best for specific data comparisons) to see the legend.  Not a great experience.

3


Dane: How would I report on data with a long "name"? 

Currently I need a 14-month review of Ticket Subjects (they have long, descriptive names) as a stacked bar. Even the Top5 version cuts 2-3 descriptions...

 

0


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Dane

Zendesk Engineering

Hi Kai,
 
If your main goal is to have an overview of the subjects, it will be better if you just use Table format.

-1


Dane

thanks for the reply. 

The aim is to have a stacked column with the top 5 ticket subjects for the last 14 months to see if the distribution of ticket subject changes. 

I just want to be able to see and read the full legend - and to show the graphics to management without the need to copy&paste the missing parts from the legend...

Means: as soon as I need a table, Zendesk Explore will be completely useless and I need to switch to a real business analysis tool. 

KS

0


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