Hello Zendesk Community 👋
Given that Zendesk Messenger sits in the Agent Workspace view, and shortcuts for Zendesk Messenger are created in "Zendesk Chat" but are used in the Agent Workspace - are there any plans to allow agents to use chat shortcuts in email replies in the Agent Workspace?
This would be super helpful, as email and Messenger replies are sent/typed in the same box in Agent Workspace but you can only use chat shortcuts in a Messenger reply. Sometimes you don't always want a full macro just a quick shortcut in an email reply.
Better yet, is there already a way to do this? I.e. Marketplace apps
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