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We cannot receive Chat Push Notifications from Japan on iOS, but we can receive Push in Taiwan.

Answered
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Null (Null Jin)

Posted Jul 27, 2021

Hi, Zendesk Team

In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cannot receive the messages when we use the Japan configuration. Before this, everything worked normally.

The following is the URL:

Japan: https://coupangtz.zendesk.com

Taiwan: https://coupangtw.zendesk.com

In addition, we have reported this problem before. At that time, Zendesk team said it was caused by memory pressure on the server.

Refer to this Ticket:

https://support.zendesk.com/hc/en-us/requests/6752672?page=3#comments

 

cc: eunsol@coupang.com yokim227@coupang.com

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    Ramin Shokrizadeh

    Zendesk Product Manager

    This issue was resolved on the ticket, will close this community post. If you have issues again, feel free to reopen or create a new ticket for the issue. 

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