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Feature Request: Manual Log-Off of Chat Agents

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Scott Bauer

Posted Jul 16, 2021

Please add a feature to Chat to allow an administrator to manually log Agents off.  This is helpful when Agents accidentally leave themselves online.  This appears to be a common headache from a thread I read from four years ago.

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    Dave Dyson

    Hi Scott, thanks for your feedback. Please upvote and add your comment to this thread so it can gain more visibility: Feature Request: Give Admins Ability to Change Agent Status

    (For what it's worth, there are some workaround there as well.)

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    Вячеслав Скорбеж

    +1

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