Autopulate/autofilling fields

Answered

3 Comments

  • Sabra
    Zendesk Customer Care

    Hey R.C.! If you did not want to use triggers to set fields according to the values in other fields, then the alternative would be to create a customer solution using our Update Ticket API. If you are not familiar with using APIs, you can check out this article as a starting point: How do I set up Postman to make API requests to my Zendesk account?

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  • Cardenas, Romulo

    Hi Sabra,

    i would implement over 100 triggers (100 rows with 5 columns), or even more.  Thanks for the tip!

    If i understood correctly: when I select a value from dropdown, the apis will automatically update the rest of fields or only when I submit/update the ticket?

     

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  • Sabra
    Zendesk Customer Care

    There needs to be something that tells the API to run -- it's not something that is naturally going to happen when a field is changed or a update is submitted on a ticket. Implementing our APIs would require custom coding in order for them to fire and update the ticket appropriately. 

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