we have just implemented most of our activities in Zendesk (Enterprise account). We get requests from colleagues worldwide and we will also track our internal activities in Zendesk.
Previously, we have generated tickets and tracked our activities using "sheets". To avoid double typing, we implemented an array that autopulate several fields when a "cell" was filled with value "x". Some sort or "archiving".
We would like to implement it the same archiving in Zendesk. I have considered "triggers" to autopulate fields but we have a list over a 100 fields meaning 100 triggers.
Is there a way to do this without using triggers?
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