Customer email auto-relply problem. Duplicate tickets and go in a loop.Answered
I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicated. A reply ticket and an auto-reply ticket for their email. In some cases a loop is generated, a ticket is created for each auto-raply response of the customer's email.
How do I resolve?
Hi @..., here's a couple of articles about this topic:
The second article's comments section contains some useful suggestions (ie. Graeme's and Danielle's).
Hope this helps!
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