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Create dependency ticket fields

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Marco van Bergeijk

Posted Jul 19, 2021

I would like to create a field called category and a field called subcategory. The subcategory field may only show fields that belong to one category. eg. category is "Color" and the subcategories can only be Red, Green and Blue. If I choose a different category, eg car brand, I can only choose Volvo, VW, etc.

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    Andrei Kamarouski

    Community ModeratorThe Wise One - 2021

    Hi @..., 

    You can achieve this with different tools depending on your Zendesk plan and features:

    1. You DO have multiple forms and Conditions - use conditional fields to make fields dependent. 
    2. You DO NOT have multiple forms and Conditions - use drop-down field for categories grouping 

    P.S. Look at my ZD Community post about ticket categorization. I hope this will be helpful.  

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    Marco van Bergeijk

    I create a ticket with this question and the answer was that is not possible. So I create this item. I can solve this with the solution you mentioned. Please close this thread! Thanks. 

     

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