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Cut-off content in body of ticket

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Sharon Franco

Posted Jun 30, 2021

Hello,

Some of our tickets include long orders sent by customers. We realized that these tickets simply have 3 dots at the very bottom. Once clicking on the 3 dots, a separate window will open to display the full content.

Is there a way to make this more user friendly so that our agents do not miss the rest of the order by just entering what is visible in the body of the ticket itself?

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    Karl Dominic Guerra

    Hi Sharon,

    Thanks for reaching out! I'm Karl from Zendesk Support Advocacy and I'll be glad to help you out.

    This is intended behavior. When email attachment file size limitations are exceeded, links to attachments appear in email notifications instead. You can see the attachment size limit here.

    I understand how this could be a hassle for your workflow, but we don't have a workaround at the moment.

    Thank you for understanding. Hope you have a good day!

    Karl Dominic Guerra | Customer Advocate Specialist
    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

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