Filtering tickets by language
AnsweredOur support team works from various countries/languages, and it would be great to have an option to trigger new tickets based on the language of the ticket. Although we do have separate destination-specific emails where guests can contact us, some guests reach out via our standard customer support email. No matter how many triggers we try to employ, there are still tickets that end up in the wrong group. Would Zendesk consider adding a trigger option to filter by ticket language?
-
Hello Sadie,
Please note that is possible to a certain extent.
For more info and the limitations on it, please follow the below links:
Detecting an end user's language from an email message
How does Zendesk set a language for a user in Support
Best practices Setting up skills-based routing
How can I tag tickets based on the requester's language
Hope that helps!
Please sign in to leave a comment.
1 Comments