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Gmail variants
Answered
Posted Mar 24, 2021
Hello,
Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?
At present, we have to add the variant to the ticket.
We look forward to hearing from you.
Kind Regards
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3 comments
Andrew J
Is the variant an end user, agent, or support email?
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Rick Weaver
Apologies for not being clear, the variant is on the end-user side. @Gmail and @googlemail are viewed as separate accounts, which causes end-user comments on tickets to become internal.
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Andrew J
Thanks for that.
If you add the varient to the users profile, you can at least fix this for future incidents.
I can't think of any other way to improve this within Zendesk.
Only other thing I can imagine is to create an app that automatically looks for users with a Googlemail or gmail email address, and adds it's alternative. But that's just a figment of my imagination for now.
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