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Unable to set ticket_form_id via REST API

Answered
image avatar

Cancelled Mohamed T. Ibrahim

Posted Mar 23, 2021

Hey there, I am trying to create request via REST API; the request is created but the ticket_form_id is not set.
here's request example:
{"request": {"subject": "[subject]","comment": {"body": "comment", "ticket_form_id":[int_ticket_form_id]}}}

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8

8 comments

Date
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    Sushant A

    Hi @...,

     ticket_form_id should be part of the request object rather than the comment object.

    Please try with this restructured code.

    {
      "request": {
        "subject": "[subject]",
        "comment": {
          "body": "comment"   
        },
        "ticket_form_id": [int_ticket_form_id]
      }
    }

     

     

    Hope this helps!!!

    -sushant

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    Cancelled Mohamed T. Ibrahim

    Hey @...  I followed the structure you suggested but still not set.

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    Sushant A

    @...

    Can you confirm if the form is enabled for end-users?

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    Cancelled Mohamed T. Ibrahim

    @...

    Yes it's enabled for end user 

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    Sushant A

    @...

    This is strange,

    I am not sure what else preventing it.



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    Juraj Jarmek

    Hi @...,

    Please note that setting the ticket_form_id is only applicable for enterprise accounts, and I have checked your account and you are unfortunately not on Enterprise, that is why it is not working.

    For more info:

    Requests API.

    Have a great day and stay safe!

    1

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    Ryan Pagaduan

    Hello everyone,

    I have same issue here; I try to input below but I'm getting an error

    // not working - request error
    "ticket_form_id": [int_ticket_form_id]

    I not sure if mine is an enterprise acc. but the company gave me admin access to gcash1590118273.zendesk.com sandbox acc. 

    // not working - request success but not set
    "ticket_form_id": int_ticket_form_id

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    Nara

    Zendesk Customer Care

    Hi Ryan, similar to the previous comment, please ensure you are sending the ticket_form_id within the request body, rather than the comment body. For reference, an example of a request with the ticket_form_id can be found on the Request API Doc page here.
     
    If you are still having trouble, I would recommend reaching out to our support directly so that we can more specifically assist in your API request.

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