Unable to set ticket_form_id via REST API

Answered
image avatar

Cancelled Mohamed T. Ibrahim

Posted Mar 23, 2021

Hey there, I am trying to create request via REST API; the request is created but the ticket_form_id is not set.
here's request example:
{"request": {"subject": "[subject]","comment": {"body": "comment", "ticket_form_id":[int_ticket_form_id]}}}

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8 comments

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      Nara

      Hi Ryan, similar to the previous comment, please ensure you are sending the ticket_form_id within the request body, rather than the comment body. For reference, an example of a request with the ticket_form_id can be found on the Request API Doc page here.
       
      If you are still having trouble, I would recommend reaching out to our support directly so that we can more specifically assist in your API request.

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      Ryan Pagaduan

      Hello everyone,

      I have same issue here; I try to input below but I'm getting an error

      // not working - request error
      "ticket_form_id": [int_ticket_form_id]

      I not sure if mine is an enterprise acc. but the company gave me admin access to gcash1590118273.zendesk.com sandbox acc. 

      // not working - request success but not set
      "ticket_form_id": int_ticket_form_id

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      Juraj Jarmek

      Hi Mohamed T. Ibrahim,

      Please note that setting the ticket_form_id is only applicable for enterprise accounts, and I have checked your account and you are unfortunately not on Enterprise, that is why it is not working.

      For more info:

      Requests API.

      Have a great day and stay safe!

      1

      image avatar

      Sushant Awalekar [India]

      Mohamed T. Ibrahim

      This is strange,

      I am not sure what else preventing it.



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      Cancelled Mohamed T. Ibrahim

      27097112367

      Yes it's enabled for end user 

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      image avatar

      Sushant Awalekar [India]

      Mohamed T. Ibrahim

      Can you confirm if the form is enabled for end-users?

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      Cancelled Mohamed T. Ibrahim

      Hey Sushant Awalekar  I followed the structure you suggested but still not set.

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      Sushant Awalekar [India]

      Hi Mohamed T. Ibrahim,

       ticket_form_id should be part of the request object rather than the comment object.

      Please try with this restructured code.

      {
        "request": {
          "subject": "[subject]",
          "comment": {
            "body": "comment"   
          },
          "ticket_form_id": [int_ticket_form_id]
        }
      }

       

       

      Hope this helps!!!

      -sushant

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