Merge IF same email

1 Comments

  • Fabricio S.

    Hello Sindy,

    Thanks for your contact.

    It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk 

    To make it easier, you can create a View for that specific end-user, but to do that you need first to create am Organization and add the user to the Organization. Then you just need to create a View for that specific Organization so you will be able to Merge the tickets.

    Please follow the steps from here: How can I keep track of specific end-user tickets .

    Anyway, I hope this helps.

    Thanks,

    Fabricio | Customer Advocate

     

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