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  • Michael Froeming
    Zendesk Customer Care

    Hi Patrick,

    Yes, this is something that you can achieve in Zendesk Explore, and it's by creating a custom query.

    For the query, you need to add the Solved tickets as your metric. Next, add Ticket solved - Date attribute in the Rows section, then filter that attribute to show the last week's data. Then, you'll be presented with number of tickets solved for each day of the previous week, you can then do a drillthrough on the numbers to view the actual ticket numbers.

    It'll be pretty much the same if you also want to view unsolved tickets, another query but use the Unsolved tickets metric and the Ticket created - Date attribute instead.

    Here are some relevant articles for reference:
    Creating Queries
    Using Drillthrough 

    Best,

     

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