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Posted Jan 23, 2021
Hi! Is there a way on how to see the solved tickets? TIA
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Recent searches
No recent searches
Posted Jan 23, 2021
Hi! Is there a way on how to see the solved tickets? TIA
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1 comment
Chandra Robrock
Hi Bernadeth - There are a few different ways you can see the solved tickets.
The first would be to search for solved tickets. You can do this by searching for status:solved in the search bar.
The second would to create a new ticket view that only shows solved tickets. You'll do this by adding a 'Status is Solved' condition when creating this view.
Lastly, you could query for solved tickets in Explore. You'll find a few different Explore recipes that reference Solved tickets here to help give you an idea.
Hope that helps point you in the right direction!
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