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About alerts when the number of received emails exceeds the threshold（メールの受信数がしきい値を超えた際のアラートについて）
Answered
Posted Jan 13, 2021
If anyone knows how to create a mechanism to alert Zendesk support when a large number of emails arrive in a short time, please let me know.
Since there are no people in the middle of the night, detection may be delayed when the number of inquiries suddenly increases during that time, and we are wondering if we can take any measures on the system side.
It's best if you can notify slack.
I also use Gmail, Trello, and zapier.
Thank you for your cooperation.
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Zendesksupportにて短時間でメールが大量に届いたときにアラートを出す仕組みを作る方法についてご存知の方いますでしょうか。
深夜帯には人を置いていないため、その時間帯にお問い合わせが急に増加した際に検知が遅れてしまうことがあり、システム側で何か対策をできないかと考えています。
slackに通知できればベストです。
他、GmailやTrello、zapierを使用しています。
何卒よろしくお願いいたします。
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2 comments
Chandra Robrock
Hi @丸岡 - I created a ticket threshold Slack notification at my own company using the Zendesk API and Zapier which might be helpful for you. Here's how we set it up: How to create a Slack notification when a ticket view reaches a specific threshold
For your specific use case, you could create a view that filters for newly created tickets (i.e. Hours Since Created). Each hour, this zap would run to count the tickets in that specific ticket view. If the number of tickets in that view exceeds the number you've specified within the zap, a Slack notification would be triggered.
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丸岡
Thank you for telling me!
I'll give it a try.
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