Recent searches


No recent searches

Filter not working for answer bot

Answered


Posted Jul 08, 2021

I am trying to limit the scope of articles suggested by the answer bot by following the instructions here https://support.zendesk.com/hc/en-us/articles/229167008#topic_usl_bbq_mx

Unfortunately this does not work:

<script type="text/JavaScript">
window.zESettings = {
  webWidget: {
    helpCenter: {
      filter: {
        label_names: 'my-label'
      }
    }
  }
};
</script>

I even tried changing helpCenter to answerBot but that didn't make a difference.

<script type="text/JavaScript">
window.zESettings = {
  webWidget: {
    answerBot: {
      filter: {
        label_names: 'my-label'
      }
    }
  }
};
</script>

0

1

1 comment

image avatar

Blanca

Zendesk Customer Care

Hi Lorenzo,

Thank you for reaching out. Concerning the correct code, please see below for your reference:

window.zESettings = {
webWidget: {
answerBot: {
search: {
labels: ['my-label']
}
}
}
};

For your guidance, please refer to Developers Documentation.

Cheers,
Blanca | Customer Advocate

Chat with our live support!

https://support.zendesk.com/hc/en-us

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post