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Send and receive messages via API (Answerbot included)
Posted Mar 30, 2021
Hi there!
I'm trying to integrate my Zendesk chatbot (with Answerbot & FlowBuilder) and get via API / SDK all the answers from the bot and to be able to ask the questions from my Front-End in Javascript.
My goal is to integrate my own STT (Speech-to-text) and TTS (Text-to-speech) in order to interact with the bot only with voice (and listen to its responses).It is something that I only partially achieve since I am never able to receive messages from the Answerbot (However Live Agent type messages do work for me)
I have tried:
The SDK of the web_widget but seems to be deprecated.
The Web_sdk but “zChat.on ('chat’…” does not return automatic messages (from answer bot).
The LiveChat API but only valid to customize the appearance.
The Chat API (NodeJS) but I am not getting messages from AnswerBots.
The Sunshine conversations SDK (NodeJS) but I can't, or I don't know how integrate it with my Zendesk chat...
You have a great product but from an integration point of view I must say that it is quite hard.
I am not an expert in integrations with chatbots, but I think you have too much "official information" on the web but not very organized. I've been doing research and testing for three days and I still don't know if I'm on the right track or if something is missing.
It is just a "constructive criticism" to help your product as much as possible.
Thank you very much!
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2 comments
Greg Katechis
Hi Alejandro, thank you for the feedback! We are in the process of making some changes so that this information will be easier to find in the future. It will take some time, but having these examples really does help us see where the real pain may be, so thank you!
Regarding the issue that you're experiencing, I'm not sure what you're looking for here. Could you share a bit more about your situation so that I can find the best options for you?
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Alejandro Rayón
Thanks Greg!
In our company we have developed our own STT (Speech to text) and TTS (Text to Speech). I want users who visit our page to be able to use our Zendesk chatbot by voice (speak to it and hear the responses by voice).
The integration is working but using the APIs that I mentioned in the post I am only able to receive the messages that the LiveAgent writes through the dashboard, but I do not receive the automatic messages from my Answerbot.
For example, using https://developer.zendesk.com/rest_api/docs/chat/introduction I only get Visitor and Agent messages but no more, and the AnswerBot API is very limited.
The next step would be to receive the messages of a possible integration with any of the Marketplace Apps, that is, if we integrate an AI layer with Watson from IBM in the chatbot, we can also receive that information.
Thanks a lot!!
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