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Unable to start Chat
Posted Sep 30, 2021
Hi community,
I'm using Chat SDK V2 in my react native project as a native module, when I add chatAPIConfiguration to set visitorInfo and department I can't start chat, no bot message, only a blank screen even trying to send messages are never delivered.
here is my code:
#import <Foundation/Foundation.h>
#import "ZendeskChatModule.h"
#import <React/RCTLog.h>
#import <MessagingSDK/MessagingSDK.h>
#import <ChatSDK/ChatSDK.h>
#import <ChatProvidersSDK/ChatProvidersSDK.h>
#import <CommonUISDK/CommonUISDK.h>
#import <SDKConfigurations/SDKConfigurations.h>
RCT_EXPORT_METHOD(startZendeskChat:(NSString *)name email:(NSString *)email
{
dispatch_async(dispatch_get_main_queue(), ^(void){
// initialize zendesk chat sdk
[ZDKChat initializeWithAccountKey:key appId:apid
queue:dispatch_get_main_queue()];
ZDKChatAPIConfiguration *chatAPIConfiguration = [[ZDKChatAPIConfiguration alloc] init];
ZDKVisitorInfo *visitorInfo = [[ZDKVisitorInfo alloc] initWithName:name email:email phoneNumber:@""];
// Chat Configuration
ZDKChatFormConfiguration *formConfiguration = [[ZDKChatFormConfiguration alloc]
initWithName:ZDKFormFieldStatusOptional
email:ZDKFormFieldStatusOptional
phoneNumber:ZDKFormFieldStatusOptional
department:ZDKFormFieldStatusHidden];
chatAPIConfiguration.department = @"Mobile application";
chatAPIConfiguration.visitorInfo = visitorInfo;
ZDKChat.instance.configuration= chatAPIConfiguration;
ZDKChatConfiguration *chatConfiguration = [[ZDKChatConfiguration alloc] init];
chatConfiguration.isAgentAvailabilityEnabled = YES;
chatConfiguration.isPreChatFormEnabled = YES;
chatConfiguration.isOfflineFormEnabled = YES;
chatConfiguration.preChatFormConfiguration = formConfiguration;
// messaging config
ZDKMessagingConfiguration *messagingConfiguration = [[ZDKMessagingConfiguration alloc] init];
messagingConfiguration.name = @"bot";
// Build view controller
NSError *error = nil;
NSArray *engines = @[
[ZDKChatEngine engineAndReturnError:&error]
];
UIViewController *viewController = [ZDKMessaging.instance buildUIWithEngines:engines
configs:@[
messagingConfiguration,
chatConfiguration
]
error:&error];
// close view controller
viewController.navigationItem.leftBarButtonItem = [[UIBarButtonItem alloc] initWithTitle:@"Close"
style: UIBarButtonItemStylePlain
target: self
action: @selector(dismissChatUI)];
// Present view controller
UINavigationController *chatController = [[UINavigationController alloc] initWithRootViewController:viewController];
[RCTPresentedViewController() presentViewController:chatController animated:YES completion:nil];
});
}
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1 comment
Eric Nelson
Hey Hanae,
Unfortunately we don't support React Native, so my team won't be able to assist with this. Though I'll leave the request open in hopes someone from the community can assist.
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
0