Recent searches
No recent searches
it is possible to update the app every time the status changes.
Answered
Posted Aug 30, 2021
Hi, I'm new to creating apps in zendesk support, it is possible to update the app every time the status changes.
1
4
Recent searches
No recent searches
Posted Aug 30, 2021
Hi, I'm new to creating apps in zendesk support, it is possible to update the app every time the status changes.
1
4 comments
Chris Sos
Hi David,
For updating, ZAF provides several events the app could listen for and react to: https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/#clientonname-handler-context
For status changes, you could look specifically for some of the ticket changed events: https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticket-change-events, specifically:
Hope this helps!
Chris
0
David Berumen
thank you very much you saved me
0
David Berumen
Abusing its provision, how can I execute a php within my application since I see that it does not allow me to load them
0
Chris Sos
Hi David,
If you're hosting the app yourself, you can work with PHP on your server. Learn more about server side apps here: https://developer.zendesk.com/documentation/apps/build-an-app/building-a-server-side-app/part-1-core-concepts/
Chris
0