Feature Request Summary:
Ability to export a list of Agents/end-users within Zendesk
Our licenses are managed by an external team that does not have Zendesk permissions. We need the ability to email a CSV to our Team Leads so they can see the licenses consumed for our billing period.
Business impact of limitation or missing feature:
In order for our Team Leads to manage licenses, they need to have Admin permissions to access the Admin Centre which consumes multiple licenses.
Or we would only be able to take screenshots of the data and send it to the team. Either limiting us to show the top few or consuming our time to get images of all the licenses consumed.
Without the export ability, we revert back to an API call which is time-consuming, limited to only viewing Agents with a license at the time of the generated list, and to who has a support license but not Chat or Talk licenses.
Why the Super Admin app does not work for us
- You are limited to only 100 results
- You are not able to filter by License type (Support, Talk, Chat)
- Not able to filter Group by anything other than the default group (not able to see who is apart of other groups)
- You are not able see the high watermark of Agents for the billing period (we use a pooled license model and it deducts our highest number of licenses per month)
Please sign in to leave a comment.