Ability to Export a list of Agents in the Admin Centre

4 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Sydney!

    There are a few ways to export a list of agents available now: How do I export a list of users?

    The Super Admin app is probably the easiest to use, and it will export directly to CSV format: Installing and Using the Super Admin app

    Hope that helps, and thanks for your feedback!

    0
  • Sydney Neubauer

    Thanks Dave,

    While that is handy, this was manly for the admin centre as there is a drop down that shows who has a Talk license (hopefully there is the option to filter who has a Chat license as well one day).

    We need to be able to export how many licences are consumed for each channel. From what I could see of the Admin app, you are not able to see that option.

    0
  • Dave Dyson
    Zendesk Community Manager

    Thanks Sydney!

    0
  • Tom Dupuche
    Zendesk Product Manager

    Hi everyone,

    Just letting you know that we do have a roadmap item for CSV export in Admin Center. At this stage it's looking like late 2022.

    Regards,

    Tom Dupuche

    Senior Product Manager - Tam & License Management

    1

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