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How do you learn how to set up and optimize Zendesk?

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Phil Grove

Zendesk Product Manager

Posted Aug 23, 2021

Hello Zendesk admins,

I wanted to ask you a question. How do you learn how to set up and optimize Zendesk? 

  • How do you find help?
    • Do you use our Help Center articles? If so:
      • How do you find the information you need in the Help Center?
      • Do the articles usually help you?
      • How do you think they could be improved?
    • Do you search Google for answers?
    • Do you search for videos on YouTube?
    • Do you reach out to Zendesk for help?
    • Do you take part in our official Zendesk training?
  • When do you need help?
    • Is there a task or routine you commonly need to find more documentation on?
    • When do you typically need help? (in the middle of a task, before a task, etc.)
  • What forms of learning work best for you?

How could we make it easier for you?

Your feedback will really help us continue improving the admin experience. 

Thanks, Phil.


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1 comment

Hi Phil,

 

Sorry to get back so late on this. I am a Zendesk consultant with 8 years of experience, I've also worked at Zendesk to do optimisations and setups.

Because I wanted to give back to the world some of the knowledge I've gained, I've created a Youtube channel. I post a few times a week tips and tricks for how to use Zendesk.

I created a whole playlist for how to setup Zendesk from scratch: https://www.youtube.com/channel/UCtV6YWJ4HqecxNFH7Qmym5g

Subscribe if you find it useful.

Kind regards,

Dominic

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