Ability to copy Anchor/Jump links in the Knowledge Capture Tool



Posted Dec 01, 2020

Knowledge base articles can use anchor/jump links to help expedite user navigation throughout articles: from a table of contents to a specific set of sub steps etc.

The Knowledge Capture tool cannot link to sections within an article within a ticket. 

This reduces some of the knowledge capture's time savings as it often requires that a user open the full article in order to gather a URL to the specific section of a guide they ned to link.

It would be great to see the ability to copy/insert a anchor link to specific article sections from the knowledge capture app.


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