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Internal Comments on Guide Articles



Posted Jun 08, 2017

Hello,

 

It would be very useful to have internal comments on KB articles and Topics that are only visible to agents and light agents. Often content that faces the customer may have related internal remarks or notes related when an article should be updated (eg; new features related to the content of the article) or when the article should be pulled due to the product going EOL.  It could also be used to give agents tips and tricks on explaining the content to a customer who still has a question or needs clarification. 

-Dk


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